At Eternal Custom Urns, we understand the deep significance of memorialising your loved one with care. Whether you’re transferring cremated remains into a custom urn or preparing for scattering, this step-by-step guide is here to support you with clarity, respect, and compassion.
The original container with the ashes (typically provided by the crematorium)
Your cremeation urn, keepsake, or scattering vessel
A large sheet of clean paper, funnel, or scoop (optional)
Disposable gloves (optional)
A calm, private workspace
A friend or family member for support (optional)
Cremated remains are not ash-like in the traditional sense. They are a fine, sand-like material often sealed in a plastic bag inside a temporary container. This guide walks you through how to transfer them safely and respectfully into your Cremation urn.
Choose a clean, stable surface like a kitchen table or countertop.
Lay down paper or a disposable cloth to catch any accidental spills.
Place your cremation urn nearby with the lid open and ready.
Most crematorium containers are simple plastic or cardboard vessels.
Inside, you’ll typically find a plastic bag secured with a twist tie or clip.
Carefully remove the bag and inspect it for any damage before proceeding.
You may place the sealed plastic bag directly inside the urn, preserving the integrity of the contents.
Alternatively, you can decant the ashes directly into the urn, which some families prefer for symbolic or spiritual reasons.
Use a small funnel or scoop to help transfer the correct amount.
Take your time—it’s normal to pause or ask a loved one for assistance.
If pouring directly, cut a small corner off the plastic bag or carefully untwist the tie.
Pour slowly and steadily into the urn or use a funnel to guide the material.
If you spill any, use a clean spoon or piece of paper to gently gather and return them to the vessel.
Once the remains are inside, gently secure the lid or closure as designed.
Some Eternal Custom Urns include threaded lids, snap-lock mechanisms, or adhesive seals—refer to the urn’s included care guide.
You may also wish to include a nameplate or label inside or on the urn for identification.
Take a quiet moment if you need to.
Dispose of gloves or paper thoughtfully.
Store or display your urn in a location that feels right to you—whether that’s a mantle, memorial space, or niche.
We recommend transferring ashes in a calm, distraction-free environment.
If dividing ashes among family members or keepsakes, consider using a kitchen scale for accuracy.
If you’re uncertain or would prefer professional help, contact a local funeral home—or reach out to our support team for guidance.
At Eternal Custom Urns, we honor your journey and are here to support you every step of the way. If you have any questions about the process on how to transfer ashes into cremation urns, or the use of a specific urn style, please don’t hesitate to contact our team.
📧 Support: decanting@eternalcustomurns.com.au
🌐 Website: www.eternalcustomurns.com.au
📞 Customer Care: 0401471376
